Responsible Gaming

Our Commitment to Player Safety

At eviv2, we recognize that for the vast majority of players, online gaming—whether betting on BRI Liga 1 football matches, spinning slots from Pragmatic Play, playing live dealer baccarat, or selecting togel (lottery) numbers—is a form of entertainment, a recreational activity enjoyed responsibly within personal financial limits. However, we also understand that for a small percentage of individuals, gambling can develop into a compulsive behavior that negatively impacts their finances, relationships, mental health, and overall quality of life.

Responsible gaming means maintaining control over your gambling activities: setting budgets you can afford to lose, taking regular breaks, never chasing losses, and recognizing when gaming stops being fun. eviv2 provides comprehensive tools and resources to help Indonesian players maintain healthy gaming habits, identify warning signs of problem gambling, and access professional support when needed.

This page outlines the self-help tools available in your eviv2 account, explains how to recognize problematic gambling behaviors, and provides contact information for Indonesian and international support organizations specializing in gambling addiction treatment. We encourage all players to review these resources periodically, even if you believe your gaming is under control—awareness is the first step toward prevention.

What is Problem Gambling?

Problem gambling, also known as gambling disorder or compulsive gambling, is a behavioral addiction characterized by persistent and recurrent problematic gambling behavior that leads to significant impairment or distress. Unlike recreational players who gamble for entertainment and can stop when necessary, individuals with gambling problems experience an inability to control their gambling urges despite harmful consequences.

Warning signs that gambling may be becoming a problem include:

• Gambling with money intended for essential expenses (rent, food, utilities, school fees, family obligations).
• Borrowing money, selling possessions, or incurring debt to fund gambling activities.
• Spending increasing amounts of time and money gambling to achieve the same level of excitement (tolerance).
• Repeatedly attempting to cut back or quit gambling without success.
• Feeling restless, irritable, or anxious when trying to reduce or stop gambling (withdrawal symptoms).
• Gambling as a way to escape problems, relieve negative emotions (depression, anxiety, guilt), or cope with stress.
• Chasing losses—continuing to gamble in an attempt to win back money lost in previous sessions.
• Lying to family members, friends, or employers about the extent of gambling involvement.
• Neglecting work, education, or family responsibilities due to gambling preoccupation.
• Experiencing relationship conflicts, job loss, or financial crises as a direct result of gambling.

If you recognize multiple warning signs in your own behavior, or if friends or family members have expressed concern about your gambling, it is time to take action. Problem gambling is treatable, and help is available. Do not wait until the situation worsens—reach out for support today.

Self-Assessment: Is Your Gambling Healthy?

Ask yourself these questions honestly:

• Do you gamble more money or more frequently than you originally intended?
• Have you ever lied about how much time or money you spend gambling?
• Do you gamble to escape worries, stress, or negative feelings?
• Have you borrowed money, sold belongings, or used funds meant for other purposes to gamble?
• Do you feel guilty, anxious, or depressed about your gambling?
• Have you tried to cut back on gambling but found yourself unable to do so?
• Has gambling caused problems in your relationships with family, friends, or colleagues?
• Do you think about gambling constantly, even when not actively playing?

If you answered "yes" to one or more of these questions, your gambling may be becoming problematic. Consider using the eviv2 self-exclusion or deposit limit tools described below, and reach out to a professional counselor or support organization for guidance.

How to Use eviv2 Responsible Gaming Tools

Setting Deposit Limits

To set or modify deposit limits, log in to your eviv2 account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose your desired limit type (daily, weekly, or monthly) and enter the maximum amount in Indonesian Rupiah. For example, you might set a weekly limit of Rp 1.000.000 to ensure you never deposit more than that amount in any seven-day period.

Important: Limit increases take effect after a 24-hour cooling-off period to prevent impulsive decisions. Limit decreases take effect immediately. Once a limit is reached, you will not be able to make additional deposits until the time period resets, even if you contact customer support—this safeguard is designed to protect you.

Activating Self-Exclusion

Self-exclusion is a powerful tool for players who feel their gambling has become uncontrollable. To self-exclude, contact eviv2 customer support via live chat, email ([email protected]), or WhatsApp and request exclusion. Choose an exclusion period:

• 24-Hour Exclusion: A brief break to regain perspective.
• 7-Day Exclusion: One week away to reassess your relationship with gambling.
• 30-Day Exclusion: One month to establish healthier habits and seek professional support if needed.
• 6-Month Exclusion: Extended break for individuals recognizing serious gambling problems.
• Permanent Exclusion: Irreversible account closure for those who need to stop gambling entirely.

During the exclusion period, you will not be able to log in, deposit funds, or place bets on any eviv2 product (sports betting, casino, slots, togel). However, you retain the right to withdraw any remaining account balance. Exclusion periods cannot be shortened or reversed once activated—this is intentional to prevent impulsive re-entry.

Using Time-Out and Session Limits

Time-out functions similarly to self-exclusion but for shorter periods (24-48 hours) and is ideal for players who simply need a brief pause without committing to long-term exclusion. Session time limits automatically log you out after a specified duration (e.g., 2 hours) to prevent marathon gambling sessions. These tools can be configured in Account Settings > Responsible Gaming.

Reality Checks and Activity Monitoring

Reality check notifications appear as pop-ups every 30, 60, or 90 minutes (you choose the interval) displaying your current session duration and net win/loss. This simple reminder can be surprisingly effective at breaking the trance-like state that sometimes accompanies prolonged gambling. Combine reality checks with regular review of your Activity History to identify patterns—for example, do you gamble more after stressful work days? Do losses trigger immediate deposit-and-chase behavior? Awareness of these patterns is the first step toward changing them.

Tips for Healthy, Responsible Gaming

Whether you bet on Persija Jakarta vs. Persib Bandung in BRI Liga 1, play live dealer games, spin slot reels, or pick togel numbers, the following guidelines will help you maintain control and keep gambling fun:

• Set a Budget: Decide in advance how much money you can afford to lose. Treat this amount as the cost of entertainment, like a movie ticket or restaurant meal. Never gamble with money needed for rent, food, utilities, education, or family obligations.
• Set Time Limits: Decide how long you will play before you start. Set a timer on your phone. When time is up, log out—even if you are winning.
• Never Chase Losses: Losing is part of gambling. Accept losses as the price of entertainment and move on. Attempting to win back lost money by increasing bet sizes or playing longer almost always results in deeper losses.
• Don't Gamble Under the Influence: Alcohol and drugs impair judgment. Gamble only when you are clearheaded and emotionally stable.
• Take Regular Breaks: Step away from the screen every 30-60 minutes. Stand up, stretch, drink water, and remind yourself that this is just entertainment.
• Don't Gamble to Escape Problems: If you are feeling stressed, depressed, anxious, or lonely, gambling is not the solution. Talk to a friend, family member, or mental health professional instead.
• Balance Gambling with Other Activities: Maintain hobbies, social connections, work commitments, and physical exercise. Gambling should be one small part of a full, balanced life—not the center of it.
• Understand the Odds: All casino games and lottery draws have a built-in house edge, meaning the operator (eviv2) profits over time. Short-term wins are possible, but in the long run, the house always wins. Gamble for fun, not as a way to make money.