eviv2 collects several categories of personal information to provide, maintain, and improve our gaming services. The specific data we collect includes:
1.1 Information You Provide Directly
- Account Registration Data: When you create an eviv2 account, you provide your full legal name (as it appears on your Indonesian KTP / Kartu Tanda Penduduk), date of birth, gender, residential address, email address, and mobile phone number.
- Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, you submit a clear photograph of your Indonesian national identity card (KTP) showing both front and back, as well as a recent selfie for facial recognition verification.
- Financial Information: Bank account details (account number, bank name, account holder name) for Indonesian banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or e-wallet identifiers for OVO, DANA, GoPay, ShopeePay, LinkAja. Payment transaction history including deposit amounts, withdrawal requests, and transaction timestamps.
- Communications: Any information you provide when contacting customer support via live chat, email, WhatsApp, or in-app messaging, including support tickets, complaint details, and correspondence history.
1.2 Information Collected Automatically
- Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and unique device identifiers.
- Usage Data: IP address, login timestamps, session duration, pages viewed, games played, bet history (including sports betting on BRI Liga 1 / EPL / La Liga matches, slot game spins, live casino hands, togel lottery number selections), clickstream data, and navigation patterns.
- Location Information: Approximate geographic location derived from IP address to verify Indonesian residency and comply with geo-restriction requirements.
- Cookies and Similar Technologies: See Section 7 for detailed information on cookies, web beacons, and tracking pixels.
1.3 Information from Third Parties
We may receive supplementary information from payment processors (banks and e-wallet providers), fraud detection services, identity verification vendors, and marketing partners. This data is used to enhance security, prevent fraudulent activities, and improve service quality.
2. How We Use Your Information
eviv2 uses collected personal information for the following legitimate business purposes:
2.1 Service Provision and Account Management
- Creating and maintaining your eviv2 account.
- Processing deposits, withdrawals, and bonus credits.
- Facilitating gameplay across sports betting (bandar bola, live in-play betting), casino games (slots from Pragmatic Play / NetEnt / Microgaming, live dealer tables from Evolution Gaming), lottery services (togel Singapore / Hongkong / Sydney / Macau draws), and other gaming products.
- Authenticating your identity and verifying age eligibility (21+ years requirement).
- Providing customer support and responding to inquiries.
2.2 Legal and Regulatory Compliance
- Complying with KYC and AML regulations mandated by international gaming licenses.
- Detecting and preventing fraud, money laundering, bonus abuse, multi-accounting, collusion, and other prohibited activities.
- Maintaining transaction records and audit trails for regulatory reporting.
- Enforcing our Terms and Conditions and protecting the rights and safety of eviv2 and other users.
2.3 Service Improvement and Personalization
- Analyzing usage patterns to improve platform performance, game selection, and user experience.
- Personalizing promotional offers based on gaming preferences (e.g., targeting slot players with free spins, offering football bettors enhanced odds on BRI Liga 1 matches).
- Conducting market research and customer satisfaction surveys.
2.4 Marketing and Communications
- Sending transactional notifications (deposit confirmations, withdrawal updates, KYC status alerts) via email and SMS.
- Delivering promotional communications about bonuses, tournaments, new games, and special events. You may opt out of marketing emails at any time by using the unsubscribe link or contacting support.
- Displaying targeted advertisements on the eviv2 platform based on your gaming behavior.
3. Data Sharing and Disclosure
eviv2 does not sell your personal information to third parties. However, we may share your data in the following circumstances:
3.1 Service Providers and Business Partners
We engage trusted third-party vendors to perform functions on our behalf, including:
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Permata) and e-wallet platforms (OVO, DANA, GoPay, ShopeePay, LinkAja) process your deposit and withdrawal transactions. These entities receive only the financial information necessary to complete transactions.
- Identity Verification Services: Third-party KYC/AML providers verify your Indonesian KTP and selfie against government databases to confirm your identity and age.
- Game Providers: Software studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) host and deliver game content. They may collect gameplay data (bet amounts, win/loss outcomes) for RNG certification and audit purposes.
- Cloud Infrastructure: We use secure cloud hosting services to store encrypted data. All service providers are contractually obligated to maintain strict confidentiality and data protection standards.
3.2 Legal and Regulatory Authorities
We may disclose personal information to law enforcement agencies, regulatory bodies, or courts when required by law, subpoena, or legal process, or when necessary to protect the rights, property, or safety of eviv2, our users, or the public.
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email and prominent notice on the Platform.
4. Data Security Measures
eviv2 employs industry-standard security technologies and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- Encryption: All data transmitted between your device and eviv2 servers is protected by 256-bit SSL/TLS encryption. Sensitive information (passwords, KTP images, financial data) is encrypted at rest using AES-256 encryption.
- Access Controls: Personal data is accessible only to authorized eviv2 employees and contractors who require access to perform their job functions. Access is granted on a need-to-know basis and logged for audit purposes.
- Secure Authentication: Multi-factor authentication (MFA) is available for account login, and we enforce strong password policies (minimum 8 characters with letters, numbers, and symbols).
- Regular Security Audits: Third-party cybersecurity firms conduct annual penetration testing and vulnerability assessments of the eviv2 platform.
- Fraud Detection Systems: Automated systems monitor transactions and account activity in real-time to identify suspicious patterns indicative of fraud, money laundering, or bonus abuse.
Despite these safeguards, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and promptly notifying us of any suspected unauthorized account access.
5. Data Retention and Deletion
eviv2 retains personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
- Active Accounts: While your account remains active, we retain all account information, transaction history, and gameplay data to provide continuous service.
- Closed Accounts: If you close your eviv2 account, we will retain your personal information for a minimum of five (5) years to comply with financial record-keeping regulations, tax laws, and potential legal disputes. After this period, personal data will be securely deleted or anonymized.
- Marketing Data: If you opt out of marketing communications, your contact information will be retained on our suppression list to honor your opt-out preference.
- Legal Obligations: In cases involving suspected fraud, regulatory investigations, or ongoing legal proceedings, data may be retained for longer periods as required by law.
6. Your Privacy Rights
As an eviv2 user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you, including account details, transaction history, and KYC documents.
- Right to Rectification: You can update or correct inaccurate personal information through your account settings or by contacting customer support.
- Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements. Note that account closure and data deletion are irreversible and will result in permanent loss of access to eviv2 services.
- Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances (e.g., while disputing data accuracy).
- Right to Data Portability: You can request a machine-readable copy of your personal information to transfer to another service provider.
- Right to Object: You may object to processing of your personal information for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact our Data Protection Officer at [email protected] (display only, not a clickable link) or via the contact methods listed in Section 11. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
eviv2 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content.
7.1 Types of Cookies We Use
- Essential Cookies: Necessary for basic platform functionality, including session management, account authentication, and secure payment processing. These cookies cannot be disabled without impairing core services.
- Performance Cookies: Collect anonymous data on how users navigate the Platform, which pages are most popular, and error rates. This information helps us improve site performance.
- Functional Cookies: Remember your preferences (language settings, game favorites, display options) to provide a personalized experience.
- Advertising Cookies: Track your gaming behavior to display relevant promotional offers (e.g., showing togel promotions to frequent lottery players, highlighting BRI Liga 1 betting odds to Indonesian football fans).
7.2 Managing Cookies
Most web browsers allow you to control cookies through settings. You can configure your browser to reject all cookies, accept only certain cookies, or notify you when a cookie is set. However, disabling essential cookies may prevent you from accessing certain features of eviv2. Consult your browser's help documentation for specific instructions.
8. International Data Transfers
eviv2 operates internationally and may transfer your personal information to servers and service providers located outside Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law. When transferring data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by relevant data protection authorities, ensuring your information remains protected in accordance with this Policy.
9. Children's Privacy
eviv2 services are intended exclusively for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we become aware that we have inadvertently collected data from a person below the legal gambling age, we will immediately delete that information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to eviv2 should contact us immediately at [email protected].
10. Changes to This Privacy Policy
eviv2 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting the revised Policy on this page with an updated "Effective Date" and, where appropriate, by sending an email notification to your registered address. Your continued use of eviv2 services after the effective date of any changes constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or eviv2's data practices, please contact us:
- Data Protection Officer Email: [email protected] (display only, not a clickable link)
- Customer Support: Available 24/7 via live chat through your eviv2 account dashboard
- WhatsApp Support: +62 812 3456 7890 (09:00-23:00 WIB)
- Mailing Address: eviv2 Data Protection, International Gaming License Jurisdiction
We will make every effort to respond to your inquiry within 30 days. For complex requests requiring extended investigation, we will notify you of the delay and provide an estimated resolution timeline.